Telephone Systems in the Office
In today's world the telephone has become the most essential medium of communication. Telephones are widely used all over the world mainly for domestic use or for office use. When it comes to office phone systems, the system is particularly designed so that any number of users can use and share the same telephone lines, rather than having to use individual phones. Telephone systems like these are specifically designed for use by several people in a single location, like companies and large offices. Using these types of phone systems can mean lesser expenses for businesses, as it is very cost effective in comparison to any other phone systems.
PBX ? The PBX telephone system, or Private Branch Exchange, are phone systems which are designed specifically for corporate use in offices. The main purpose of a private branch exchange system is to create a private communication network among all those who use and share the external telephone lines. This type of office phone system is ideal for large and medium sized organizations or companies. These phone systems are very cost efficient, as users can now share a few external phone lines, as compared to having all individual users having their own external lines.
By using a PBX phone system, it is very easy to reach someone within the phone network by dialing only a three or four digit extension. Plus, PBX systems also have additional features like voicemail, reminders, screen displays, and options to screen all calls. The private branch exchanges for office phone systems are also capable of answering the phones and greet their clients with auto-generated messages, plus live call transferring.
Automated Attendants ? The Automated Attendant is a phone system accessory that can answer the phone calls by way of automatically generating electronic messages. Using this accessory or tool, callers are allowed to route themselves through a series of menu prompts by the Automated Attendant. The voice mail systems are generally equipped with the basic automated attendant system.
Automated Call Distributor ? Another phone accessory commonly used in office phone systems is the Automated Call Distributor or ACD. An ACD or Automated Call helps to route incoming calls among a set of extensions and handles them efficiently. The most common locations for Automated Call Distribution systems are call centers, or any other office or location that has to process several incoming calls all at the same time.
Computer Telephony Integration ? The CTI, or Computer Telephony Integration tool, is used for connecting an existing phone system to a computer, or computer network. The CTI retrieves important data from any incoming call and process this data for useful business purposes. There is another tool called the Key System Unit, or KSU, which has features like call forwarding, extension dialing and voice mail options. The Voice Over Internet Protocol or VoIP helps users to place voice information in digital form using the Internet.
These office telephone systems are incorporated into the standard system of analog telephones, fax machines, cordless and cellular phones, using a traditional telephone network, and also have the option for the Internet by Voice over IP.
Jonathan Riddick is a researcher and writer for http://www.phonesystemdept.com, where you can get telephone system equipment at the best prices. Visit us for all your telephone equipment needs.
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